Payment and Security Policy | Havens Express

Payment and Security Policy

Effective Date: 10th Oct 2024

Introduction

At Havens Express, we take the security of your payment information seriously. This policy outlines the secure payment methods we offer and how we protect your personal and payment data when you shop with us.

1. Accepted Payment Methods

We offer a variety of secure payment methods to provide a convenient and safe shopping experience:

  • Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, and American Express.
  • Net Banking: Secure payments through internet banking are available for supported banks.
  • Mobile Wallets: Payments can be made using popular mobile wallets like Google Pay, Apple Pay, and others.
  • PayPal: For international orders, PayPal offers a secure payment gateway.

2. Payment Security

We use industry-standard encryption to protect your personal and financial information. When you enter sensitive payment information (such as credit card details), the data is encrypted using SSL (Secure Socket Layer) technology to prevent unauthorized access.

  • All payment data is transmitted securely over HTTPS.
  • We do not store your credit or debit card details on our servers.
  • Our payment gateway providers are PCI-DSS (Payment Card Industry Data Security Standard) compliant, ensuring the highest level of protection for your payment information.

3. Fraud Protection

To prevent fraud and protect our customers, we may verify your payment details before completing a transaction. In case of suspicious activity, our fraud prevention team will contact you for further verification.

4. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation via email with the details of your purchase. Please keep this email as proof of your transaction.

5. Currency

All payments are processed in [Insert Currency]. If you are making an international purchase, your credit card provider may charge a currency conversion fee.

6. Payment Issues

If your payment fails to process, please ensure that your card details are correct and that you have sufficient funds available. If the issue persists, you may want to try an alternative payment method or contact your bank for assistance. You can also contact our support team at support@havensexpress.com for further help.

7. Data Privacy

Your payment and personal data are handled in accordance with our Privacy Policy. We do not sell or share your data with third parties except as necessary to process your order.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@havensexpress.com

Address: Havens Express, Flat 102 ,Shiva Sai Sannidhi Apartment, opp. Saibaba Temple Road, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082.

Phone: +91 73823 39900