Privacy Policy
Effective Date: 10th Oct 2024
Introduction
At Havens Express, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website https://www.havensexpress.com and purchase our products.
1. Information We Collect
a) Personal Information
When you create an account, make a purchase, or contact us, we may collect the following personal details:
- Name
- Email address
- Shipping and billing addresses
- Phone number
- Payment information (e.g., credit card details, billing address)
b) Non-Personal Information
We also collect non-personal information through cookies, web beacons, and similar technologies, including:
- IP address
- Browser type
- Pages visited
- Time spent on pages
- Referring/exit URLs
2. How We Use Your Information
The personal information we collect is used to:
- Process and fulfill your orders
- Provide customer support
- Communicate with you regarding your orders, products, and promotions
- Improve our website and services
- Personalize your shopping experience
- Comply with legal obligations (e.g., tax, accounting)
We may also use non-personal information to analyze trends, administer the website, and gather demographic data to improve our services.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with:
- Service Providers: To fulfill orders, process payments, and deliver products, we may share your information with trusted third-party partners (e.g., payment processors, shipping companies).
- Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and items in your cart
- Track website usage and performance
- Personalize your experience on our website
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
5. Data Security
We take the security of your personal information seriously. We use encryption and other appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission of data is completely secure, and we cannot guarantee the absolute security of your data.
6. Your Rights
You have the right to:
- Access, Correct, or Delete your personal information
- Opt-Out of marketing communications by clicking the unsubscribe link in our emails or contacting us
- Withdraw Consent where your data is processed based on consent
To exercise any of these rights, please contact us at privacy@havensexpress.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any website you visit.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal data, please contact us, and we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by updating the effective date at the top of this policy and, where appropriate, provide you with a notice.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@havensexpress.com
Address: Havens Express, Flat 102 ,Shiva Sai Sannidhi Apartment, opp. Saibaba Temple Road, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082.
Phone: +91 73823 39900