Refund and Return Policy

Introduction

At Havens Express, we strive to provide high-quality organic products. If for any reason you are not satisfied with your purchase, we are here to help with our refund and return policy.

1. Eligibility for Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Returns are accepted within 14 days of receiving your order.

• Products must be returned with proof of purchase (e.g., receipt or order confirmation).
• Perishable goods such as food, plants, or organic items are not eligible for return unless they arrive damaged or defective.
• Health and personal care items are non-returnable.

2. Non-Returnable Items

Some items cannot be returned, including:

• Gift cards
• Downloadable software products
• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., body care products)

3. Process for Returns

To initiate a return, please contact us at support@havensexpress.com. Once your return is approved, we will provide instructions on how to send the item back to us.

• Customers are responsible for paying return shipping costs unless the item arrived damaged or defective.
• Shipping costs are non-refundable.
• We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
• If your refund is delayed, please check with your bank or credit card provider as processing times may vary.

5. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

• Check with your bank or credit card provider for possible delays.
• If you’ve done this and still have not received your refund, please contact us at support@havensexpress.com.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@havensexpress.com.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

8. Shipping Returns

To return your product, please send it to:

Address: Havens Express, Flat 102 ,Shiva Sai Sannidhi Apartment, opp. Saibaba Temple Road, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@havensexpress.com

Address: Havens Express, Flat 102 ,Shiva Sai Sannidhi Apartment, opp. Saibaba Temple Road, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082.

Phone: +91 73823 39900